Set up free shipping

Encourage customers to purchase your products by offering free shipping. Having to pay shipping costs is one of the main reasons why customers cancel their purchase.

Info

If you're not familiar with the topic of shipping zones and shipping methods, we recommend that to read through these articles first:

• Learn about shipping zones and methods
• Determine shipping zones
• Configure shipping methods

Skip to:

• How to offer your customers free shipping
• Free of charge
• Fixed price with free shipping option
• Weight-based price with free shipping option

How to offer free shipping to your customers

Note

Let your customers know about your free shipping options. Once you're done with the setup, use the USP bar in the Editor of your cockpit to advertise free shipping in your website's header.

In your cockpit, you can set up free shipping in different ways. When configuring a shipping method, you can determine the shipping costs by using:

• The Free of charge option
• A Fixed price with free shipping option
• A Weight-based price with free shipping option

Free of charge

1. In the sidebar of the cockpit, navigate to Settings > Shop.
2. Select Shipping & pickup.
3. Add a shipping zone. To do so, carefully read the article on how to determine shipping zones.
4. Add a shipping method. Follow the steps in the article Configure shipping methods.
5. On the Shipping costs card, select the shipping option Free of charge.
6. Select Save.

Here's a visual from our example business world:

For a specific shipping zone we've decided to set up a Premium shipping method and use the Free shipping option.

Fixed price with free shipping option

1. In the sidebar of the cockpit, navigate to Settings > Shop.
2. Select Shipping & pickup.
3. Add a shipping zone. To do so, carefully read the article on how to determine shipping zones.
4. Add a shipping method. Follow the steps in the article Configure shipping methods.
5. On the Shipping costs card, select the shipping option Fixed price.
6. Once you've determined the shipping costs, select the checkbox Free shipping at an order value of.
7. Set an order value for free shipping. Note that the subtotal of an order is considered the order value.
8. Select Save.

Here's an example from our business world:

For another shipping zone, we've set a fixed price of €4.80 for shipping, but determined free shipping at an order value of €20. Once a customer reaches a subtotal of €20, they will be offered free shipping at checkout.

Weight-based price with free shipping option

1. In the sidebar of the cockpit, navigate to Settings > Shop.
2. Select Shipping & pickup.
3. Add a shipping zone. To do so, carefully read the article on how to determine shipping zones.
4. Add a shipping method. Follow the steps in the article "Configure shipping methods".
5. On the Shipping costs card, select the shipping option Weight-based prices.
6. Once you've determined the shipping costs, select the checkbox Free shipping at an order value of.
7. Set an order value for free shipping. Note that the subtotal of an order is considered the order value.
8. Select Save.

Here's an example from our business world:

We've calculated our weight-based prices, but decided to offer free shipping at an order value of €150. Once a customer reaches a subtotal of €150, they will be offered free shipping at checkout.