Sometimes customers would like to return products they ordered from your website or they may want to cancel their order. On your right of withdrawal page, you should provide your customers with information about your policies. You should make it easy for them to find this information. For that reason, we've already prepared the legal page Right of withdrawal in the sidebar of your Editor under Legal pages. This page is automatically displayed in the footer of your website unless you decide that it should not be visible. Furthermore, the page is linked in the checkout process and attached as a PDF to order confirmation emails sent to your customers.
Skip to:
- The content of a right of withdrawal page
- How to edit the content of your right of withdrawal page
- How to edit the visibility of your right of withdrawal page
The content of a right of withdrawal page
Amongst other topics, the right of withdrawal page may include information about the following aspects:
- the conditions that apply for the return of your products
- the revocation period
- if available, a withdrawal form template
You should leave no question about this topic unanswered. Having detailed information about it on your website also generates trust and visitors might be less hesitant about ordering your products.
Info
You are struggling with creating the content for your right of withdrawal page? Our partner Trusted Shops offers a legal text generator that might help you to come up with an appropriate text for your individual website.How to edit the content of your right of withdrawal page
You can create and edit the text of your right of withdrawal page in the Editor by following these steps:
- In the sidebar of the cockpit, navigate to Editor.
- In the sidebar of the Editor, you'll now find the section Legal pages. Select the page Right of withdrawal.
- In the preview of the page, use the text area ("Type here") to create the initial content or edit your already created content according to your needs. To do so, you can make use of all formatting options that are available for texts. The text and your changes are automatically saved.
Note
It is not possible to add images or other content elements to legal pages.How to edit the visibility of your right of withdrawal page
It's up to you to decide whether you'd like to show or hide the right of withdrawal page in the footer of your website. But keep in mind that it will be attached to order confirmation emails and can't be hidden in the checkout process. Here, it will always be displayed and linked alongside the terms & conditions and your privacy policy.
This is how to edit the visibility of our right of withdrawal page in the footer:
- In the sidebar of the cockpit, navigate to Editor.
- In the sidebar of the Editor, you'll now find the section Legal pages.
- Select
next to the page Right of withdrawal.
- Under Visibility on website, specify whether the page should be visible or not.
- Select Save.