In most website packages, your visitors can create a customer account on your website. This way, they can speed up the checkout process and keep an overview of their orders and customer data.
Skip to:
- How visitors can create a customer account
- How a customer account is structured
- How your cockpit and customer accounts are connected
How visitors can create a customer account
If your website package allows the creation of customer accounts, you can find the following icon in the header of your website: . By selecting that icon, visitors can decide to log in to an existing customer account or to register for a new one at any time.
Furthermore, visitors can register for a customer account during checkout. To do so, they would need to activate the respective checkbox in the very first step of the checkout process.
New customer accounts will automatically appear as "registered" customers in the Customers section of your cockpit.
How a customer account is structured
The customer account is divided into two main sections: Orders and Account.
In the Orders section, customers can view their order history, the current status of these orders as well as information on each order's date, total amount, and order number. Additionally, if applicable, they can view invoices, invoice corrections, and tracking links related to their orders.
In the Account section, customers can view and edit their customer data which includes their name, phone number, password, email, billing, and shipping address. Furthermore, customers can delete their account and select a link to access the privacy policy of your website.
How your cockpit and customer accounts are connected
As written above, new customer accounts will automatically appear in the Customers section of your cockpit. Furthermore, some of the actions you can take in your cockpit have an effect on the data displayed in the customer's account. In the same way, some customer actions will be reflected in your cockpit's Customers section as well. Here's what you should keep in mind:
- When you process the shipping and payment of orders in your cockpit, the order status in the Orders section of the customer account is updated accordingly. This way, customers can easily get an overview of their orders' status.
- The customer data in the Customers section of your cockpit is always up-to-date with the customer data in the customer's account. If customers change their data in their account, it will also be updated in the Customers section of your cockpit. You will be informed about any changes in that customer's Customer timeline. What is even more important for you to know: If you change customer data in the Customers section of your cockpit, this data will also be changed in the related customer account.
- If you delete a registered customer in the Customers section of your cockpit, the related customer account will also be deleted and the customer will receive an email informing them that their account has been deleted by the website administrator. After the deletion, the respective customer will not be able to log in to their customer account anymore.
- If a registered customer deletes their account, you will receive an email informing you about the deleted account. The deleted customer's data in the Customers section of your cockpit will be removed, but you will still be able to access any legally required information related to orders placed by this customer in the Orders section of your cockpit.